Prices
Orders are billed at prices, in US dollars, in effect at the time of order placement. Our prices will be specified on our sales quotes, and will be valid for 30 calendar days or for the period stated on our sales quotes. We ship to tax-exempt United States Federal Government Agencies and Departments located in New Jersey, Pennsylvania, Maryland, Illinois, and Arizona only; hence we do not collect sales tax – customers must provide us with applicable tax exemption documentation.
Orders
All orders are subject to acceptance by us. Order fulfillment can result in multiple shipments. The customer cannot cancel or reschedule accepted orders for products without mutual consent. In the event of cancellation, the customer will have to pay reasonable cancellation and restocking charges. Orders identified by us as non-standard are non-cancelable and non-returnable (“NCNR”); non-standard orders are typically special orders, custom orders, orders for non-standard products, and orders for products not customarily in stock. Orders cannot be canceled or rescheduled once shipments begin.
Delivery & Title
All our shipments are FOB Destination. The delivery of products to the customer’s location will constitute delivery to the customer and title will pass to the customer. The customer acknowledges that delivery dates provided by us are estimates and that we will not be liable for failure to deliver on such dates. Selection of the shipment carrier will be made by us unless specifically designated by the customer.
Product Acceptance & Return
The customer must notify us of any damage, shortage, or other discrepancy to products within 5 business days after delivery. After the 5th business day the customer is deemed to have accepted the products and may not revoke acceptance. If we agree to accept a return, the returned products must be in original manufacturer’s (or distributor’s or wholesaler’s) shipping cartons or equivalent. The customer must return products, freight prepaid, and pay any restocking charges. Some products may require return directly to the manufacturer (or distributor or wholesaler). The foregoing statements concerning returns do not apply to non-cancelable and non-returnable (“NCNR”) orders.
Payment Terms
In the case of each FOB Destination shipment, we create an invoice on the date products are delivered to the customer’s location. Payment of each invoice, without offset or deduction, is due within 30 calendar days from the invoice date (Net 30). Payment must be made in US dollars. We accept Checks, Electronic Funds Transfers/ WAWF, and Credit Cards (MasterCard, Visa, Discover, American Express). There is a $30 service charge on every returned check. On any past due invoice, we will charge reasonable interest from the payment due date to the date of payment, plus, if necessary, reasonable attorney fees and collection costs.
Forces Beyond Our Control
We are not liable for failure to fulfill obligations for any accepted order or for delays in delivery due to causes beyond our reasonable control (for example: acts of God, acts or omissions of the customer, man-made or natural disasters, epidemic or medical crises, materials shortages, strikes, delays in transportation, or inability to obtain labor or materials through regular sources).